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Delivery & Returns

How much will delivery cost?

DELIVERY CHARGES

Northern Ireland

Collect in store

FREE

Standard (up to 5 working days)

£2.99

Next Day

£3.99

Uk Mainland

Standard (up to 5 working days)

£2.99

 

2-Day delivery (48hrs)

£4.99

Next Day

£6.99

Republic of Ireland

2-Day Delivery (24-48hrs)

£2.99

European Union Countries

Signed standard delivery

(2-10 working days)

£10

REST OF WORLD

Signed standard delivery

(2-10 working days)

£15

 

 

How long will delivery take?

Standard Delivery

Orders will be delivered within 2-5 working days (unless stated otherwise in the table above), excluding weekends and bank holidays.

2-Day Delivery

For 2-day delivery orders must be placed before 1pm Monday to Friday and if in stock are guaranteed to arrive within 48hrs (excluding Saturday and Sunday). Orders placed on weekends and bank holidays will be processed on the next working day, for delivery in 48 hrs. There may be some remote areas where our couriers are unable to guarantee delivery within 48 hours.

Next Day Delivery

For next day delivery orders must be placed before 1pm Monday to Friday and if in stock are guaranteed on the next working day. Orders placed on weekends and bank holidays will be processed on the next working day, for delivery the day after. There may be some remote areas where our couriers are unable to guarantee delivery within 24 hours.

Collect in Store (Northern Ireland only)

Cookstown: 10-12 William Street, BT80 8NB. Opening Hours are 9.00 – 5.30, Monday to Saturday.

Dungannon: 1 - 3 Scotch Street, BT70 1AR. Opening Hours are 9.00 – 5.30, Monday to Saturday. 

Magherafelt: 15 - 17 Rainey Street, BT45 5DA. Opening Hours are 9.00 – 5.30, Monday to Saturday. 

Keeping You Informed

We'll email you updates to let you know how the delivery is going. Some email accounts will 'Junk' any emails that are sent from addresses that are not recognised, so make sure you add info@mcconnellshoes.co.uk  to your address book so that we can get in touch with you! If you don't receive your order within the maximum delivery time for your country and if you've not received any tracking emails please get in touch and we'll be happy to track the order for you.

 

Returns

We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them. Items must be unworn, in their original condition and packaging and returned within 14 days of receiving them. Please ensure shoes are only tried on indoors on carpeted surfaces. Do not write on, tape or glue anything to the box.

You should follow the procedure below.

i) In Store

You can return the items to any McConnell Shoes store, within 14 days of receipt. What to do:-

Take your items to be returned as well as your sales receipt and returns form (We will not be able to process your return without this document) to a McConnell Shoes store.  If the item(s) is in its original condition and packaging, we will process the return for you. The money will be returned to the account you used to pay for the goods on the website. Please allow up to 14 days for this to appear in your account.


ii) Return by post

You can return or exchange any items to us, within 14 days of receipt of goods, free of charge (UK only). What to do:-
Please call us or  email us to organise your return, quoting your reference number. We will e-mail you a returns label and details of your nearest drop off point. Complete the returns form and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned or refunded without this information.
 
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 14 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered. 

 

If the item is in its original condition and packaging, and is returned within 14 days, we will process the refund for you. Please allow up to 14 days for this to appear in your account.

 

The returns address is:

Web Store
McConnell Shoes
10-12 William Street,
Cookstown,
Co. Tyrone.
N. Ireland
BT80 8NB

Christmas Returns Policy

Usually, we ask you to return any unwanted items within 14 days.

At Christmas, we know that's not always possible as items are bought in advance and given as gifts at Christmas time. So if you're ordering items now for Christmas presents, you may return them up to 6th January, as long as they have not been worn or used, and have the original labels attached.